Frequently Asked Questions
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It is a statement issued by Jefferson Water & Sewer District advising customers to boil tap water before consuming it. Advisories are issued when an event, such as a water main break, has occurred allowing the possibility for the water distribution system to become contaminated.
An advisory doesn't mean that the water is contaminated; rather, it means that it could be contaminated because the water quality is unknown. You should assume the water is unsafe to drink and take the appropriate precautions.
You should boil tap water for at least five minutes prior to using it for drinking or cooking. This includes water used for brushing teeth, making ice, washing raw foods, preparation of drinks and water for pets. You should throw away ice made during the time the advisory was issued.
An advisory will remain in effect until test samples show that the water is safe to drink. Testing for bacteria requires a minimum of 24 hours to complete.
The district will issue a repeal of the advisory when the water is safe to drink. The district, at its discretion, may communicate with customers using one or more of the following methods: door tags which are typically hung on the front door, phone, e-mail, radio, television, JWSD’s website, and/or Facebook. Please contact our offices if you have any questions at 614-864-0740 or go to for more information.
1. A new low-frequency transmitter (pictured to the right) unit will be installed for each meter by our Operations team on the outside of your home or business. This unit is retrofitted to your existing meter(s) in most cases.
2. Water usage is collected hourly and sent to data collectors installed throughout the district.
3. This data is transmitted to JWSD for monitoring water usage and billing purposes.
JWSD’s primary focus is to enhance customer service by retrieving meter reading data on a daily basis instead of a 30-day cycle. This technology provides JWSD with the tools to more closely monitor water usage and diagnose problems.
There are no costs to you.
JWSD began installing the transmitter units in homes and businesses in a test area in April. The goal is to have the installation completed in the district in 3 to 5 years.
You don’t have to do anything. A customer service representative will contact you to schedule an appointment when we are installing meters in your area.
Water meter only: 30 to 45 minutes Water meter and deduct meter: 60 to 90 minutes
No. You will have no disruptions to your water service.
No. You will continue to receive your monthly bill.
No. The data reports the same read as is measured by the meter. A read may be verified by checking the meter display.
1. Running toilet can use 2 to 3 gallons of water per minute or 120 gallons per hour and a 24 hour period amounts to over 3,000 gallons per day. 2. If you have a water softener and the control valve would stick open this will use 1 to 2 gallons per minute. 3. If you have a humidifier on your furnace and the control valve would stick open this will use 1 to 2 gallons of water per minute. Daily and weekly periodic maintenance checks in these areas will conserve water and prevent high water bills.

Simply visit our Leak Detection Guide and read through all the simple and easy to perform tests that allow you to track down where those leaks are in your home and how to stop them.

The following 2 websites are excellent resources from the EPA about water leaks.
Water Use In Daily Life
Leak Facts

Hot Water Tank: Hot water tanks can cause discolored water if you do not drain them periodically. You should check your owner’s manual to see how often they recommend that you drain it. By draining your hot water tank, you are reducing corrosion and build-up.

Water Softeners: It is possible for a water softener to cause low water pressure and discol- ored water, due to a malfunction of the softener or incorrect settings.

Whole House Water Filter: A whole house water filter may cause discolored water and low to no water pressure, if the filter is dirty or clogged. Refer to your owners manual to see how often you should change the filter.

On/Off Valves in Home: Always check the valves in your home to make sure they have not been bumped or turned to cause low to no water pressure.

Backflow Prevention: A malfunctioning backflow device can cause low to no water pressure.

If you are having problems in any of these areas and you are not able to fix the problem yourself, please contact a plumber of your choosing. If you have any other questions or concerns, please call our office.

What is the best time of the day to water my lawn? To prevent evaporation and steady water pressure, the best time to water your lawn is between 12:00 am and 5:00 am. Also, to prevent further evaporation, the mist setting should not be used.

How long should I water my lawn? Most people over water their lawns. Your lawn only needs 1” to 1-1/2” of water per week. This can be from rainfall or watering, or a combina- tion of both. An easy way to meas- ure is by using a rain gauge placed in a shaded area. Be sure to watch the weather, if it is a cloudy or there is a cool spell you do not need to water as much!

Why is my grass still brown? If your grass is brown, it does not mean that it is dead. During the hottest weeks of the summer turf grasses will become dormant to protect itself from the heat. The roots are still alive.

Why do I have wet spots in my yard? Wet spots in your yard are a sign that you may have a leak in the irrigation system. First try turning down the time on that zone. If that does not work call the company that installed the irriga- tion or a repair company.

Other helpful tips & hints. During the hottest weeks of the sum- mer you should mow less frequent and set the blades of the mower to leave the grass about 3 inches high. This will help the grass shade itself.

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